It can handle simple queries, and offers 24/7 support to help you in urgent situations when no agent is available. Neon uses artificial intelligence to understand questions and provide the right answers. Need to talk to us outside of these hours? You can also send us an email or reach out to Neon, our automated N26 Chatbot-24 hours a day. We’re available from 7am to 11pm CET, every day. You should only need to set up any particular customizations as everything else will be linked to your account.If you need to talk to us, you can reach one of our agents through our N26 website, or by using the chat function in the app. Uninstall Snapchat, clear out any temporary files and reinstall the app again. Any file corruption, misconfiguration or issue with a setting or file can be overwritten with a new copy. Reinstall the app – This is the move of last resort but can fix all manner of Snapchat issues.

Either way, make sure iOS or Android is up to date. Switch on WiFi and let your phone detect any OS updates or you could go looking for one. Update your phone OS – This is a less common issue and usually it’s because a new version of Snapchat was released to address a change in the OS and you updated the app but not your operating system. Otherwise, select Snapchat and then Update. If there are some, the store app should tell you and allow you to update everything at once. Open the Apple App Store or Google Play Store and look for updates for your apps. Update the app – Whether you use Android or iPhone, it’s important to keep all your apps up to date.

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